Concept project · System rollout enablement
Ready for Go-Live:
TailTrack
Role-based go-live training for 900 aviation maintenance employees moving from paper work cards to a new digital maintenance platform in eight weeks.
Concept course built in Rise 360 for a fictional client. Hosted here as a static export.
Pacific Crest Airways and TailTrack are fictional. This independent concept demonstrates a learning design approach. Rollout activities and measures are proposed, not reported client results.
The challenge
A regional airline, Pacific Crest Airways (fictional client), is replacing paper work cards, whiteboards, and spreadsheets with TailTrack, a new maintenance tracking system. 900 people in three roles (640 technicians, 170 planners, 90 supervisors) need to be ready on the same night.
After go-live, TailTrack is the only record. Generic system training would cover every screen and leave people unsure what to do on their first shift.
My approach
Start from the tasks, not the software.
I mapped the five things each role must do on day one without help, and built only for those.
One course, three paths.
Shared lessons set the “why” and the go-live rule, then learners choose technician, planner, or supervisor and see only their own work.
Watch, try, test.
Each role lesson shows a real task step by step, then lets learners explore a realistic, clickable TailTrack screen, then checks the one decision that matters most.
Real scenarios from the hangar floor.
A part arriving late, a technician pulled to an aircraft on ground, a work card closed without a required photo.
Performance support for day one.
A readiness checklist, role quick reference cards, and a named champion on every shift for the first two weeks.
What I built
- Client brief: audience, role task map, 9-lesson plan, 8-week rollout countdown, and success measures
- Rise 360 course: 9 lessons across shared and role-based sections, with walkthroughs, clickable interactive screens, sorting activities, scenarios, a shift handoff script, and knowledge checks
- Training versions of three TailTrack screens: technician work card, planner board, supervisor approval queue
How I’d measure it
Proposed success measures for the fictional rollout.
- Go-live readiness
- Percentage of each role completing their path before cutover.
- Day-one performance
- Work cards closed in TailTrack with complete findings, photos, and parts on the first shift.
- Support load
- Help tickets and champion questions in weeks one and two, by role.
- Adoption
- Paper or whiteboard workarounds still in use at 30 days.
Why it matters
Buying new software is easy. What's hard is making sure every person can do their job in it on day one.
This is the same practice-first approach I use for AI rollouts, applied to any new system your people have to learn fast.
Launch campaign: watch the 35-second go-live sizzle ↗
Make day one feel possible